Balj Technology will equip Customers with unfettered telephone and email technical and IT service assistance. Phone and email services are available from Monday to Friday, from 7:00 am to 6:30 pm, excluding weekends and observed U.S. Holidays. Due to downtime for systems and server maintenance, company events, service availability may sporadically vary from stated hours beyond the control of Balj Technology. Phone service requests will be handled in the order in which they are received. Agreement-based email service requests will be processed within one (1) business day.
Service will be provided to Customers by the terms designated in this document and on the Balj Technology website. To provide complete services, it is required for the customer to make full payment for it. Without any official notice, the terms, conditions, service features, procedures, pricing, and service availability are subject to change and are available on the Balj Technology website.
Balj Technology may limit or terminate their service to or may elect not to renew additional service if the Customer uses them in an irregular, excessive, abusive or fraudulent manner or try to use Products with third-party software. Coverage is non-transferable and is only valid for the Customer. Resale or transfer of service plans is strictly prohibited and will be grounds for discontinuation or non-renewal of services. Balj Technology is not responsible for any loss or depraved software or data. Balj Technology strongly acclaims that Customers should maintain a complete data backup and disaster recovery plan.
Balj Technology can also change this policy without prior written notice at any time. If it happens, customers are required to refer to the Balj Technology website for the current return policy. Customers have the choice to cancel this Agreement if they do it within 30 days of receipt. If the customer wants to cancel the agreement they must contact with Balj Customer Service department for return processing. Customers must remember that may not cancel this Agreement after 24 hours of receipt except as administered by any applicable federal law which may not be varied by agreement.
The parties will attempt to resolve any claim, or dispute or controversy happens against Balj Technology, its agents, employees, successors, assigns or affiliates arising out of or relating to this Agreement. If the parties are unable to resolve the Dispute through negotiation within time after written notice from one party to the other the Dispute will be settled by binding arbitration by the then-current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three independent and impartial arbitrators
Balj Technology makes no implied warranties concerning the services, including but not limited to any warranty or condition concerning the performance of any hardware or software used in conducting services. Balj Technology tend to reserves the right to modify its warranty retroactively at any time, at its sole discretion.
Balj Technology is not bound to accept liability beyond the remedies set forth. It includes any liability for products not being available for use or lost or corrupted data or the provided services. Balj Technology will not be liable for loss in profits or loss of business. Balj Technology is also not responsible for any sort of damages above the aggregate dollar amount paid by the customer for service under this agreement.
These terms and conditions cannot be altered, supplemented, or amended by the use of any other documents. If any attempt is made to alter, supplement or amend this document or to enter an order for products or services then it will be subjected as null and void.
This Agreement shall be subjugated by the laws of the State of Texas. To resolve the conflicts related to or arising out of this Agreement, the parties expressly agree that venue shall be in the State of Texas only.
If the failure happens by any party to enforce at any time the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.
If any term or condition is considered as void, it shall be severed, and every other provision shall be enforced as if the void or unenforceable term or condition had never been a part hereof. The parties agree on the fact that the court is entitled to read the otherwise invalid provision as narrowly as is necessary to make it valid and enforceable. Both parties agree that the covenants contained herein are necessary for the protection of legitimate business interests and are reasonable in scope and content.